UPDATE: Reached for comment (in response to Consumer Reports citing user survey saying ATT is the worst of the big 4 cell companies in terms of network satisfaction), AT&T had this to say about Consumer Reports’ findings, which, the company stressed, were based on anecdotal feedback from a self-selected group of subscribers: “We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.
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Sawickipedia: ATT Wireless’s service sucks moose balls in Seattle and as blackberry user it’s only gotten worse instead of better. Ask any ATT 3G user and they will tell you the same - ATT’s network service sucks and sucks badly. This is a classic head in the sands comment from a PR flack but it only reinforces user’s perceptions that ATT sucks and doesn’t give a damn about it. |
